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Home / Service / Warranty Policy / Warranty Policy

Stonimage particularlly studies and supplies various equipment services to prevent every thing to possibly impact the crane working, and focus on prevent and solve all possible troubles and problems which ever happened to customer in history. Specially, our service system is totally openning for all the customers and crane users, and we believe the service system will be more efficient and satisfing with customer's suggestion.

 

 

STONIMAGE services team take fast actions to help the user to manage and protect equipment from working troubles, before starting a series of operation training and maintenance training, we already start to working on equipment services under warranty period, that means your equipment is always under our management and service protections.

            1. Warranty Period

 

Supply 18 or 24 months warranty period against BL date, we supply free operation guide, maintenance instruction, free parts supply. Also we will supply free maintenance for the fault because wrong operation or damage.

                                                                                           

 2. Spare parts supply

 

 For 2 years with equipment

       

  3. Tools kits supply

 

One set for each equipment for normal inspection and maintenance.

 

  4. Urgent express

 

For the urgent need because of any reasons that causes equipment stop working, we will supply urgent express (parts DHL) to help customer to restart equipment. 

 

  5. Annual inspection

 

We will make one time inspection each year for all worldwide equipment by online and on site, then submit a working guide for operator.

    

  6. Equipment working record

 

For every fault or important operation activity, we will record for equipment management services.